1 reviews | Active since Dec 2017
Accident claim number CL***
On the 28 November i have logged a claim with PMD , my car was bump in to while i was parked and soshanguve block H and i did not see the car that bump into my car as the owner ran off .and PMD dont want to repair the damages on my car they reject my claim with below :
The loss did not occur as a result of a Motor Vehicle Accident as defined in the Policy Schedule We kindly refer you to the following relevant Policy Terms and Conditions: Accident Contribution Benefit (Refer to Policy Schedule) 1. Benefits a. In the event of a motor vehicle accident in which your vehicle is damaged but is not written-off or in the event of a hail storm, we will make a contribution toward the estimated cost of the repair of your vehicle. Any other costs incurred that do not directly relate to the repair of the vehicle (for example towing and storage fees) will be for your own account, unless covered by another benefit. 6. What the Policy Words Mean Motor vehicle accident The unintended collision of the insured vehicle, whilst it is being driven with another motor vehicle, a stationary object or person, resulting in damage to the Insured National Road Traffic Act, 1996 Vehicle and which occurs on a public road as defined in the [as amended]. The above rejection reason/s might not be the only grounds on which to reject your claim; it is therefore further noted and advised that our rights are reserved to reject on any further supplementary basis. INFORMATION PROVIDED IN COMPLIANCE WITH THE SHORT-TERM INSURANCE ACT, 1998 (ACT NO. 53 OF 1998): The following information is provided in terms of Part V (General Rules) of the Policyholder Protection Rules (Short-Term Insurance), 2004
Kindly assist as i don't understand why my claim is rejected as the reason why we pay insurance in to cover the car for any damages that my occur on the car , this include while the car is been driven or stationary .
regards, ken
Dear Kenneps,
We thank you for taking the time to bring your concern to our attention regret any inconvenience caused.
Your inquiry is important to us and has been referred to our Client Representation Department for immediate attention. Please expect to receive preliminary feedback by no later than 20 December 2017.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Dear Kenneps,
We thank you for taking the time to bring your concern to our attention regret any inconvenience caused.
Your inquiry is important to us and has been referred to our Client Representation Department for immediate attention. Please expect to receive preliminary feedback by no later than 20 December 2017.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Dear Kenneps,
Client service is extremely important to us so we appreciate the time you have taken to express your concern here.
A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and limitations to you.
All claims are further assessed in accordance with the product and benefits selected.
Notwithstanding the above, our Client Representation Department will be in contact with you to provide you with further clarity.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Dear Kenneps,
Client service is extremely important to us so we appreciate the time you have taken to express your concern here.
A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and limitations to you.
All claims are further assessed in accordance with the product and benefits selected.
Notwithstanding the above, our Client Representation Department will be in contact with you to provide you with further clarity.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
