1 reviews | Active since Dec 2017
Accident claim number CL***
On the 14th November 2017 I send all the documentation for my claim to which I still have proof of and a month later, on the 13th December 2017, the claim technician by the name of Annika Maharajh asked for the documentation to be sent again which I did but what I do not understand is a month into the claim they still ask for more documentation which I think is a delay tactic on their part because if they were honest people, a day or two after I send the original documentation, they should have told me that it is incomplete and not a month later when I ask for the progress of the claim.
Dear Mosabaneng,
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within two working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Dear Mosabaneng,
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within two working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Dear Mosabaneng,
Thank you for taking the time to raise your disquiet with us.
Whilst we always endeavour to request all the required information from the onset, allowing us to swiftly finalise our investigation. It sometimes does happen that more documentation is required.
We assure you that we first attempt to source, required claim information without placing the burden on our policyholders. In instances when this is not possible, we greatly rely on the cooperation of our policyholders. Even so we appreciate that the request for information may appear to take up unnecessary time.
Our Client Representation Department will communicate with you in more detail regarding your specific claim via email and our Claims Department has confirmed that they will continue to provide you with feedback as your claim progresses.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Dear Mosabaneng,
Thank you for taking the time to raise your disquiet with us.
Whilst we always endeavour to request all the required information from the onset, allowing us to swiftly finalise our investigation. It sometimes does happen that more documentation is required.
We assure you that we first attempt to source, required claim information without placing the burden on our policyholders. In instances when this is not possible, we greatly rely on the cooperation of our policyholders. Even so we appreciate that the request for information may appear to take up unnecessary time.
Our Client Representation Department will communicate with you in more detail regarding your specific claim via email and our Claims Department has confirmed that they will continue to provide you with feedback as your claim progresses.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team