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Oratile M
1 reviews | Active since Sept 2021
10 Feb 2023, 12:48
Accident Claim
Claim number: PMD Policy No. MX***
I was involved in a car accident on the 16th of December 2022. Till today PMD has not given me the outcome of my claim. Very disappointed with how they are handling my claim. No communication even when I call them they have nothing to tell me.
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Replies (2)
Prime South Africa's replyOfficial
10 Feb 2023, 14:02Dear Oratile,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply10 Feb 2023, 14:02
Official
Dear Oratile,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
14 Feb 2023, 10:43Dear Oratile,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves in promptly paying all valid claims within the shortest time possible. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.
We are pleased to note that you have been well informed throughout the process. Our Market Conduct Team will be in contact with you to offer further clarity on this matter.
It will undoubtedly please you to know that PMD offers 15 or 30-day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours
Kind regards,
PMD Team
Prime South Africa's reply14 Feb 2023, 10:43
Official
Dear Oratile,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves in promptly paying all valid claims within the shortest time possible. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.
We are pleased to note that you have been well informed throughout the process. Our Market Conduct Team will be in contact with you to offer further clarity on this matter.
It will undoubtedly please you to know that PMD offers 15 or 30-day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours
Kind regards,
PMD Team