1 reviews | Active since Feb 2018
Accident claim
I am not happy with the service and treatment pmd is giving me. On 15 march had an accident and i lodged the claim the next day on 16 March.
I waited for 15 days in total for them to validate my claim and was approved and i was told it will take only a day o r 2 to finalise the assessment on the car and finalise the claim.
I was informed on 4th April that claim is approved and it will take only a day or two to decide on the ways forward.
Its now the 10 day since the call and im sent from pillar to post. The last communication from the insurer is that they assessor is now sick and will only be back on monday. While i had spoke to this Angelo earlier today and he sounded fine to me and he told me that the quote will be ready by 10am today.
I was also told by Angelo that the engine was damaged and that the car is not drivable.
Just after 2pm the insurer tells me Angelo is off sick and will be back on monday for the quote.
Im am now sittng here 10 days later without a car and dsnt know when will i be sorted out. In total now its 25 days without a conclusion on this claim.
Im requesting that u assist in resolving this matter
Regards Tula Bekwa
The PMD Team
The PMD Team
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we always do all in our power to avoid delays during the repair process.
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition. To achieve this, we encourage all repairs to be completed by a SAMBRA-approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients.
A review of the matter confirms that your vehicle is undergoing a thorough assessment, and our Market Conduct department has already been in contact with you regarding the progress.
We are of course, delighted to confirm once more that unlike with many other insurers, and notwithstanding economic conditions like interest rate hikes, inflation or a falling Rand, PMD guarantees never to increase premiums on claim free policies.
Kind regards,
The PMD Team
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we always do all in our power to avoid delays during the repair process.
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition. To achieve this, we encourage all repairs to be completed by a SAMBRA-approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients.
A review of the matter confirms that your vehicle is undergoing a thorough assessment, and our Market Conduct department has already been in contact with you regarding the progress.
We are of course, delighted to confirm once more that unlike with many other insurers, and notwithstanding economic conditions like interest rate hikes, inflation or a falling Rand, PMD guarantees never to increase premiums on claim free policies.
Kind regards,
The PMD Team