TB
Tracey B
1 reviews | Active since Feb 2024
09 Feb 2024, 09:41
A freak show of a pothole claim
there is no way this is an actual think. A claim was registered on the 4th of Jan for a pothole, the required documents were sent, and the claim number received, a month later this has been an actual nightmare. the vehicle has been taken to Sanros in Midrand for assessment and the report was sent by us to PMD an auto email was sent and after that you must constantly call for feedback. nobody ever knows what’s going on this leads to apparent escalations which again lead you nowhere. the vehicle was sent back to Sanros again for alignment and today we are told they didn't send the amended report, how is this my problem? your service providers therefore your service level agreements, why should I suffer. the initial report the value was over 70% of the vehicle value we asked if you are writing the vehicle off, and no one could answer. it’s a pothole maximum TAT is 2 weeks not a month and 5 days. someone had better call before the end of the day with a definitive solution or this is being escalated to the Ombudsman for Short term insurance as this in no way is TCF.
Helpful (0)
Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
09 Feb 2024, 10:54Dear Tracey
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply09 Feb 2024, 10:54
Official
Dear Tracey
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
14 Feb 2024, 13:01Dear Tracey B,
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Rest assured that we always do all in our power to avoid delays during the repair process in order to ensure vehicles are returned to our clients as soon as possible.
We request a quotation from the suggested repairer once they have physically assessed the vehicle, which we have to approve. Once we approve the quotation, authorisation is then sent to the repairer, to begin with the repairs. Once authorisation is sent to the repairer, a process is immediately initiated to ensure that the relevant parts are purchased in order that all accident-related damage is repaired swiftly and the insured vehicle is restored to its state before the unfortunate incident.
We are pleased to note that authorisation was sent and parts have been ordered.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Rest assured that we always do all in our power to avoid delays during the repair process in order to ensure vehicles are returned to our clients as soon as possible.
We request a quotation from the suggested repairer once they have physically assessed the vehicle, which we have to approve. Once we approve the quotation, authorisation is then sent to the repairer, to begin with the repairs. Once authorisation is sent to the repairer, a process is immediately initiated to ensure that the relevant parts are purchased in order that all accident-related damage is repaired swiftly and the insured vehicle is restored to its state before the unfortunate incident.
We are pleased to note that authorisation was sent and parts have been ordered.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
Prime South Africa's reply14 Feb 2024, 13:01
Official
Dear Tracey B,
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Rest assured that we always do all in our power to avoid delays during the repair process in order to ensure vehicles are returned to our clients as soon as possible.
We request a quotation from the suggested repairer once they have physically assessed the vehicle, which we have to approve. Once we approve the quotation, authorisation is then sent to the repairer, to begin with the repairs. Once authorisation is sent to the repairer, a process is immediately initiated to ensure that the relevant parts are purchased in order that all accident-related damage is repaired swiftly and the insured vehicle is restored to its state before the unfortunate incident.
We are pleased to note that authorisation was sent and parts have been ordered.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Rest assured that we always do all in our power to avoid delays during the repair process in order to ensure vehicles are returned to our clients as soon as possible.
We request a quotation from the suggested repairer once they have physically assessed the vehicle, which we have to approve. Once we approve the quotation, authorisation is then sent to the repairer, to begin with the repairs. Once authorisation is sent to the repairer, a process is immediately initiated to ensure that the relevant parts are purchased in order that all accident-related damage is repaired swiftly and the insured vehicle is restored to its state before the unfortunate incident.
We are pleased to note that authorisation was sent and parts have been ordered.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
Prime South Africa's replyOfficial
14 Feb 2024, 13:01Dear Tracey B,
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Rest assured that we always do all in our power to avoid delays during the repair process in order to ensure vehicles are returned to our clients as soon as possible.
We request a quotation from the suggested repairer once they have physically assessed the vehicle, which we have to approve. Once we approve the quotation, authorisation is then sent to the repairer, to begin with the repairs. Once authorisation is sent to the repairer, a process is immediately initiated to ensure that the relevant parts are purchased in order that all accident-related damage is repaired swiftly and the insured vehicle is restored to its state before the unfortunate incident.
We are pleased to note that authorisation was sent and parts have been ordered.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Rest assured that we always do all in our power to avoid delays during the repair process in order to ensure vehicles are returned to our clients as soon as possible.
We request a quotation from the suggested repairer once they have physically assessed the vehicle, which we have to approve. Once we approve the quotation, authorisation is then sent to the repairer, to begin with the repairs. Once authorisation is sent to the repairer, a process is immediately initiated to ensure that the relevant parts are purchased in order that all accident-related damage is repaired swiftly and the insured vehicle is restored to its state before the unfortunate incident.
We are pleased to note that authorisation was sent and parts have been ordered.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
Prime South Africa's reply14 Feb 2024, 13:01
Official
Dear Tracey B,
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Rest assured that we always do all in our power to avoid delays during the repair process in order to ensure vehicles are returned to our clients as soon as possible.
We request a quotation from the suggested repairer once they have physically assessed the vehicle, which we have to approve. Once we approve the quotation, authorisation is then sent to the repairer, to begin with the repairs. Once authorisation is sent to the repairer, a process is immediately initiated to ensure that the relevant parts are purchased in order that all accident-related damage is repaired swiftly and the insured vehicle is restored to its state before the unfortunate incident.
We are pleased to note that authorisation was sent and parts have been ordered.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Rest assured that we always do all in our power to avoid delays during the repair process in order to ensure vehicles are returned to our clients as soon as possible.
We request a quotation from the suggested repairer once they have physically assessed the vehicle, which we have to approve. Once we approve the quotation, authorisation is then sent to the repairer, to begin with the repairs. Once authorisation is sent to the repairer, a process is immediately initiated to ensure that the relevant parts are purchased in order that all accident-related damage is repaired swiftly and the insured vehicle is restored to its state before the unfortunate incident.
We are pleased to note that authorisation was sent and parts have been ordered.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
Prime South Africa's replyOfficial
14 Feb 2024, 13:02Dear Tracey B,
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Rest assured that we always do all in our power to avoid delays during the repair process in order to ensure vehicles are returned to our clients as soon as possible.
We request a quotation from the suggested repairer once they have physically assessed the vehicle, which we have to approve. Once we approve the quotation, authorisation is then sent to the repairer, to begin with the repairs. Once authorisation is sent to the repairer, a process is immediately initiated to ensure that the relevant parts are purchased in order that all accident-related damage is repaired swiftly and the insured vehicle is restored to its state before the unfortunate incident.
We are pleased to note that authorisation was sent and parts have been ordered.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
PMD Team
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Rest assured that we always do all in our power to avoid delays during the repair process in order to ensure vehicles are returned to our clients as soon as possible.
We request a quotation from the suggested repairer once they have physically assessed the vehicle, which we have to approve. Once we approve the quotation, authorisation is then sent to the repairer, to begin with the repairs. Once authorisation is sent to the repairer, a process is immediately initiated to ensure that the relevant parts are purchased in order that all accident-related damage is repaired swiftly and the insured vehicle is restored to its state before the unfortunate incident.
We are pleased to note that authorisation was sent and parts have been ordered.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
PMD Team
Prime South Africa's reply14 Feb 2024, 13:02
Official
Dear Tracey B,
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Rest assured that we always do all in our power to avoid delays during the repair process in order to ensure vehicles are returned to our clients as soon as possible.
We request a quotation from the suggested repairer once they have physically assessed the vehicle, which we have to approve. Once we approve the quotation, authorisation is then sent to the repairer, to begin with the repairs. Once authorisation is sent to the repairer, a process is immediately initiated to ensure that the relevant parts are purchased in order that all accident-related damage is repaired swiftly and the insured vehicle is restored to its state before the unfortunate incident.
We are pleased to note that authorisation was sent and parts have been ordered.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
PMD Team
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Rest assured that we always do all in our power to avoid delays during the repair process in order to ensure vehicles are returned to our clients as soon as possible.
We request a quotation from the suggested repairer once they have physically assessed the vehicle, which we have to approve. Once we approve the quotation, authorisation is then sent to the repairer, to begin with the repairs. Once authorisation is sent to the repairer, a process is immediately initiated to ensure that the relevant parts are purchased in order that all accident-related damage is repaired swiftly and the insured vehicle is restored to its state before the unfortunate incident.
We are pleased to note that authorisation was sent and parts have been ordered.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
PMD Team