1 reviews | Active since Nov 2016
90 Days later - still awaiting claim approval
<p>I was involved in an accident in december, i put my claim through and an agent named Estelle Koch called me on the 28 December 2016 to advise me that she has received my claim and it will be finalised within 30 days as that was their "standard lead-time". Tomorrow marks 90 days till she first called me and we are still nowhere in terms of my claim status. I need this urgently resolved as i am beyond annoyed with PMD right now. Also due to PMD not responding promptly, the value of my claim will be relooked to the time of approval (whenever that is).</p>
Hello Ms Zintle Hlati,
Thank you for bringing your concern to our attention. We fully empathise with your position.
As you know, the greatest delay was as a result of the misplaced job card by the service centre who serviced your vehicle. Nonetheless our claims team have confirmed that your claim has been finalised and we sincerely appreciate your patience in this regard.
We were finally able to reach you on 28 March 2017 with the positive outcome of your claim, despite several previous telephonic attempts to contact you.
Assuring you of our continuing best endeavours.
Kind regards,
The PMD Team
Hello Ms Zintle Hlati,
Thank you for bringing your concern to our attention. We fully empathise with your position.
As you know, the greatest delay was as a result of the misplaced job card by the service centre who serviced your vehicle. Nonetheless our claims team have confirmed that your claim has been finalised and we sincerely appreciate your patience in this regard.
We were finally able to reach you on 28 March 2017 with the positive outcome of your claim, despite several previous telephonic attempts to contact you.
Assuring you of our continuing best endeavours.
Kind regards,
The PMD Team