1 reviews | Active since Feb 2023
***; ***
Yesterday PMD just assumed i am walking around with ****** car keys in my pocket and sent Courier It to collect. I turned the courier away and sent an email to advise the keys will be ready for collection today; and now they inform me that i need to pay for courier charges becuase courier is making a 2nd trip...... But there was no arrangements made with me in the first place. An sms doe not count. No one looks at their phones whilst at the office. I asked to escalate the call and i would like to speak to someone higher up, they put me through the supervisor "Mpho" this guy comes on and says "i cannot change the terms and conditions"
Bottom line, just collect your keys and deregistration certificate from me and payout my claim in full and let us part our ways!
....I am more than a month without a car, since my vehicle was ******. PMD had all the necessary documents on time that was requested telephonically when i reported the theft. Ever since then PMD has provide thee worst customer service possible. Their call centre agents have a trained set of responses, its like talking to a computer who cant think outside the box. The agents are unable to provide the updates required neither are they able to transfer me to the person holding up the process, Legal dept or other. In order to fast track the process i settled the bank so that i could get finance approved for a new vehicle, and because of this PMD refused to assist with deregistration of the vehicle which service they would normally provide. They have been so unhelpful knowing i have been car-less for so long.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
I have sent the keys and deregistration form, i have also sent through the proof of collection to your team via email, SO PLEASE RELEASE MY CLAIM PAYOUT SO THAT WE CAN PART WAYS,
I have sent the keys and deregistration form, i have also sent through the proof of collection to your team via email, SO PLEASE RELEASE MY CLAIM PAYOUT SO THAT WE CAN PART WAYS,
Thank you for your post.
We appreciate the time you have taken to note your disappointment. Our aim is to provide world-class service to our policyholders during every interaction.
Please be assured that we pride ourselves in promptly paying all valid claims. During the claims validation stage and assessment process it is expected of the client to comply and provide us with the information required as this information supp**** by clients need to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to validate your claim, the more it costs us both.
A review of your claim confirms that the courier company was resent on 28 February 2023 to collect the relevant documents and keys at no cost.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt please you to remember that with our comprehensive policy you enjoy access to our 24-hour Roadside Assistance call centre following any unforeseen event.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post.
We appreciate the time you have taken to note your disappointment. Our aim is to provide world-class service to our policyholders during every interaction.
Please be assured that we pride ourselves in promptly paying all valid claims. During the claims validation stage and assessment process it is expected of the client to comply and provide us with the information required as this information supp**** by clients need to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to validate your claim, the more it costs us both.
A review of your claim confirms that the courier company was resent on 28 February 2023 to collect the relevant documents and keys at no cost.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt please you to remember that with our comprehensive policy you enjoy access to our 24-hour Roadside Assistance call centre following any unforeseen event.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team