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Zoleka N
1 reviews | Active since Apr 2022
26 Apr 2026, 15:59
3rd party bad service
I'm very disappointed with the level of service I'm receiving with prime claims. I have claim for 3rd party it been full 2 months now my car has been not attended, they done with thier ckinet car but I'm being told is being assess on how I don't know because the was any call of assessment done to me I'm a sale agent I been struggling a lot because I'm using my car to earn income my claim number is CL*** or claim link to my claim please can I get assistance even ur client has call and inform you guys to prioritize my claim
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Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
26 Apr 2026, 21:02Hello Zoleka, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's reply26 Apr 2026, 21:02
Official
Hello Zoleka, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
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Zoleka N's updateReviewer Update
28 Apr 2026, 19:36I am still unhappy with prime insurance it was said the manager called me to request my service book after 2 months now I'm claiming for third party your client is the one who chased me at the back, this has emotion financially drained me I called 2 times to reach the manager he or she never retain my calls I'm like begging you guys to assess my claim yet you been hired to do so reach out to clients I'm so so disappointed the claim number is CL***
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Zoleka N's update28 Apr 2026, 19:36
Reviewer Update
I am still unhappy with prime insurance it was said the manager called me to request my service book after 2 months now I'm claiming for third party your client is the one who chased me at the back, this has emotion financially drained me I called 2 times to reach the manager he or she never retain my calls I'm like begging you guys to assess my claim yet you been hired to do so reach out to clients I'm so so disappointed the claim number is CL***
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Zoleka N's updateReviewer Update
29 Apr 2026, 08:49Can you please make decision regarding my car your client is paying for third party this should be a hustle if you can't fix my car advise your client so that we can make amicable decision not you playing and fooling me it been full 2 months started sending my claims doc from the 9 of March till date I'm being played you emotional, financially draining me you have requested service book I have send it to you this is too much
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Zoleka N's update29 Apr 2026, 08:49
Reviewer Update
Can you please make decision regarding my car your client is paying for third party this should be a hustle if you can't fix my car advise your client so that we can make amicable decision not you playing and fooling me it been full 2 months started sending my claims doc from the 9 of March till date I'm being played you emotional, financially draining me you have requested service book I have send it to you this is too much
Prime South Africa's replyOfficial
30 Apr 2026, 09:13Hello Zoleka N,
Thank you for your post. We understand how frustrating it can be when expectations are not met and regret that this was your experience.
At Prime, we are committed to a claims process that is fair and thorough, which is why we can only prioritise a claim once all required documentation is received.
Your claim was delayed due to outstanding documents from your side, which were received yesterday following our reminder. We are pleased to confirm that your claim was approved today and the release form has been sent.
Prime’s indemnity claims process is built on trust and efficiency - settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply30 Apr 2026, 09:13
Official
Hello Zoleka N,
Thank you for your post. We understand how frustrating it can be when expectations are not met and regret that this was your experience.
At Prime, we are committed to a claims process that is fair and thorough, which is why we can only prioritise a claim once all required documentation is received.
Your claim was delayed due to outstanding documents from your side, which were received yesterday following our reminder. We are pleased to confirm that your claim was approved today and the release form has been sent.
Prime’s indemnity claims process is built on trust and efficiency - settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team