TT
Tshepo T
1 reviews | Active since Feb 2015
17 Feb 2015, 15:36
35 to 60 days means 4 months
My name is Tshepo Theletsane, i sent in a claim to fix my car in October 2014 it is now February 2015 and still this has not been done, i was advised that it would take 35 - 60 days to process the claim it has been 4 months on top of that i have to call every time just to get a follow-up. when there was something outstanding i found out because again i had to call,, no one advised me of anything. Its been four months and still nothing, what kind of service is this.
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Prime South Africa's replyOfficial
18 Feb 2015, 16:35Hello Biggi16,
Thank you for taking the time to raise your concern with us.
We strive to investigate and finalise claims in the shortest possible timeframes as this is beneficial to both our policyholders and ourselves.
As you will recall, we initially experienced a considerable delay in obtaining the necessary consent documentation from you. Your claim also involved a third party and for our mutual protection we were obliged to obtain comprehensive details of the accident from that source as well.
We are however, pleased to hear that you have in fact received confirmation that your claim was approved some while ago.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Thank you for taking the time to raise your concern with us.
We strive to investigate and finalise claims in the shortest possible timeframes as this is beneficial to both our policyholders and ourselves.
As you will recall, we initially experienced a considerable delay in obtaining the necessary consent documentation from you. Your claim also involved a third party and for our mutual protection we were obliged to obtain comprehensive details of the accident from that source as well.
We are however, pleased to hear that you have in fact received confirmation that your claim was approved some while ago.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Prime South Africa's reply18 Feb 2015, 16:35
Official
Hello Biggi16,
Thank you for taking the time to raise your concern with us.
We strive to investigate and finalise claims in the shortest possible timeframes as this is beneficial to both our policyholders and ourselves.
As you will recall, we initially experienced a considerable delay in obtaining the necessary consent documentation from you. Your claim also involved a third party and for our mutual protection we were obliged to obtain comprehensive details of the accident from that source as well.
We are however, pleased to hear that you have in fact received confirmation that your claim was approved some while ago.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Thank you for taking the time to raise your concern with us.
We strive to investigate and finalise claims in the shortest possible timeframes as this is beneficial to both our policyholders and ourselves.
As you will recall, we initially experienced a considerable delay in obtaining the necessary consent documentation from you. Your claim also involved a third party and for our mutual protection we were obliged to obtain comprehensive details of the accident from that source as well.
We are however, pleased to hear that you have in fact received confirmation that your claim was approved some while ago.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team