1 reviews | Active since Feb 2015
3 weeks no feed back and slow response
Early this year. My claim was rejected after I send. One document a day late and coz of that my claim was never paid this month I logged another claim and its been 3 weeks and still prime meridian hasn't rep**** after I sent them all the documents they want. What is not fair is I got penelass late but they can take all the time they need to. Send me a simple feed back my e-mails are being ingored. As a result I end up setting my e-mail to check if they where received and attended to or if I copy or cc Boby I think he is a manager the lady called Anne and in all her sms or e-mail she doesn't tell me why are they taking time to process my claim. This is really not fair I pay my insurance and ever since I have this insurance its my 1st time claiming and what is worse is they can pernalise me as the client but when they do wrong they just say SORRY this is not fair @ all and I don't want to play the race card but they way Am being treated is like I beg for this stupid insurance kanti they called me to join them
We appreciate the time you have taken to bring your concern to our attention but you are not being altogether fair here are you?
Whilst your previous claim was rejected as a result of your non-cooperation this was not done lightly. Significant consideration was given to the prejudice which we had suffered following months delays awaiting requested information.
Nonetheless, your current claim is progressing smoothly and we wish to acknowledge that we have now received the requested documents from you. We are aware that your allocated claims technician has done her utmost to provide you with daily feedback regarding the progress of your claim and will continue to keep you informed.
Assuring you our continued best endeavours.
Kind regards,
The PMD Team
We appreciate the time you have taken to bring your concern to our attention but you are not being altogether fair here are you?
Whilst your previous claim was rejected as a result of your non-cooperation this was not done lightly. Significant consideration was given to the prejudice which we had suffered following months delays awaiting requested information.
Nonetheless, your current claim is progressing smoothly and we wish to acknowledge that we have now received the requested documents from you. We are aware that your allocated claims technician has done her utmost to provide you with daily feedback regarding the progress of your claim and will continue to keep you informed.
Assuring you our continued best endeavours.
Kind regards,
The PMD Team