1 reviews | Active since Jan 2014
21 days to finalize claim, after 21 days still not
Good day.<br> <br> a client of Prime Meridian has caused an accident, it was their clients fault. Claim has been allocated to Siphokazi Yanta, the previous time I phoned to find out how long the claim will take to be finalized, she informed me 21 working days from the date that the claim has been allocated to her. she has even confirmed the date over the phone, when I phone back today, she informed me about something of her clients claim that has to first be finalized......this is not what I understood from what she has informed me....I mean....even just 21 working days to finalize a claim, please that is pathetic, I would advise everyone not to take insurance from prime Meridian......now I have to wait how long to have my car fixed by a Insurance company that are supposed to protect you against accidents. I can not believe the poor service...I will and are going to post this on facebook, and ensure that everyone are aware of this company and their bad service and the time they take to finalize claims...
We understand the anxiety you have expressed here.
Although you are claiming against the policy of one of our clients, your concern is nonetheless of chief importance to us as we strive to provide world class service. We will therefore do our utmost to ensure that your experience with us is also pleasing.
Anel from our Third Party Department have already contacted you to re-explain our claim procedures as well as the necessity of finalising our client's claim first. We assure you that we will work closely with you until the matter is resolved.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We understand the anxiety you have expressed here.
Although you are claiming against the policy of one of our clients, your concern is nonetheless of chief importance to us as we strive to provide world class service. We will therefore do our utmost to ensure that your experience with us is also pleasing.
Anel from our Third Party Department have already contacted you to re-explain our claim procedures as well as the necessity of finalising our client's claim first. We assure you that we will work closely with you until the matter is resolved.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team