[12/23, 12:56] Phila Magoso: Zolani was good, he managed to do the whole process in my home language and explained all the details about the cover

[12/23, 12:56] Phila Magoso: Zolani was good, he managed to do the whole process in my home language and explained all the details about the cover. He promised me to take forward my suggestions on how the claims department can fast track the claims process. With so much technology available in the insurance industry, over 21 days is way too much to process a claim. A reasonable time, from a client's point of view is 7 working days. Remember, the panelbeater still has to do the work. The reason for taking an insurance is to AVOID CONVENIENCE AT A TIME OF LOSS OF THE VEHICLE. Why would my insurer be the one INCONVENIENCING me ? 21 days is tooo long 😪 claims department. It's too long, even worse where a PANELBEATER still has to do the work, the issue of parts (which in most cases, is an excuse) comes in. [12/23, 12:56] +***6: Confirmation Message *Business Name:* Prime Meridian Direct *Review:* Zolani was good, he managed to do the whole process in my home language and explained all the details about the cover. I am HAPPY WITH TAKING A NEW COVER. He promised me to take forward my SUGGESTION AS I AM NOT HAPPY on how LONG the claims department takes to process claims. With so much technology available in the insurance industry, over 21 days is way too much to process a claim. A reasonable time, from a client's point of view is 7 working days. Remember, the panelbeater still has to do the work. The reason for taking an insurance is to AVOID INCONVENIENCE AT A TIME OF LOSS OF THE VEHICLE. Why would my insurer be the one INCONVENIENCING me ? 21 days is tooo long 😪 claims department. It's too long, even worse where a PANELBEATER still has to do the work, the issue of parts (which in most cases, is an excuse) comes in and mess up the whole thing