KpmK
Kgaugelo precious maekane Kgaugelomaekane
1 reviews | Active since Aug 2023
08 Aug 2023, 17:42
1 was involved in a ...
1 was involved in a accident on 23 June 2023 pmd inspector went to the scene after 15 days for investigation,the was no an update,I was the one who was calling them,13 July they told me my car has been deemed write off,on 26 July they send me email saying I was exceeding the speed limit so I won't be covered,27 July they send email saying I'm liable to pay R5,641,22 for storage be for I collect my car,I'm very disappointed with the treatment I got from pmd
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Replies (2)
Prime South Africa's replyOfficial
10 Aug 2023, 08:18Dear Kgaugelo M,
Thank you for taking the time to raise this matter with us.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply10 Aug 2023, 08:18
Official
Dear Kgaugelo M,
Thank you for taking the time to raise this matter with us.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
15 Aug 2023, 10:50Dear Kgaugelo M
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service.
We understand your distress regarding the outcome of your claim and the situation you find yourself in after the unfortunate accident.
At PMD, we take immense pride in promptly paying all valid claims. We are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
We are sure that you can understand that we cannot reasonably admit claims where policyholders do not follow the policy terms and conditions. A detailed review of your matter confirms that your claim was not successful due to the fact that you exceeded the applicable speed limit of the road you were travelling on.
A review of your policy shows that Our Market Conduct Team has already been in contact with you to provide further clarity.
It is undoubtedly reassuring to know that PMD has a Market Conduct Team dedicated to ensuring the fair treatment of all customers in every single interaction.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply15 Aug 2023, 10:50
Official
Dear Kgaugelo M
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service.
We understand your distress regarding the outcome of your claim and the situation you find yourself in after the unfortunate accident.
At PMD, we take immense pride in promptly paying all valid claims. We are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
We are sure that you can understand that we cannot reasonably admit claims where policyholders do not follow the policy terms and conditions. A detailed review of your matter confirms that your claim was not successful due to the fact that you exceeded the applicable speed limit of the road you were travelling on.
A review of your policy shows that Our Market Conduct Team has already been in contact with you to provide further clarity.
It is undoubtedly reassuring to know that PMD has a Market Conduct Team dedicated to ensuring the fair treatment of all customers in every single interaction.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team