TM
Tsunduka M
1 reviews | Active since Jul 2021
10 Aug 2021, 13:57
1 MONTH CLAIM
THE SERVICE FOR PMD INSURANCE IS EXTREMELY HORRIBLE . IT IS NOW 1 MONTH AND 10 DAYS MY CLAIM HAS NOT BEEN FINALISED . I HAD TO GO TO POLICE STATION TO GET ACCIDENT REPORT BY MYSELF TO FASTEN THE PROCESS AS REQUESTED BY PMD . MY CLAIM HAS EXCEEDED THE TURN AROUND TIME , WHEN I CALL THEM THEY WILL TELL ME ABOUT DECISION MAKERS IF IS NOT THAT, IT WILL BE " AYANDA MKHIZE IS GOING TO CALL ME". I WONDER IF THIS REAL INSURANCE COMPANY OR GROUP OF OPPORTUNISTS WHO ARE COLLECTING MONEY FROM SOUTH AFRICAN MOTORISTS WITHOUT FULFILLING THEIR PROMISES
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Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
10 Aug 2021, 15:11 Dear Tsunduka,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply10 Aug 2021, 15:11
Official
Dear Tsunduka,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
TM
Tsunduka M's updateReviewer Update
10 Aug 2021, 16:46UNFORTUNATELY I HAVE BEEN PROMISED THAT THE WHOLE MONTH. HOW PMD INSURANCE IS GOING TO LEAD THE MARKET OVER ITS COMPETITORS IF IT IS FAILING TO TAKE CARE OF THE SMALLEST THINGS? IS NOT ONLY ABOUT COLLECTING PREMIUMS EVERY MONTH YOU MUST TAKE CARE OF THE CUSTOMERS. " Assuring you of our continued best endeavours" YOU MUST NOT TRY, YOU MUST DO IT!!! CAUSE I AM ALSO NOT TRYING TO PAY PREMIUM , I JUST PAY PREMIUM ACCORDINGLY AND I AM ENTITLED TO A GOOD SERVICE ALL THE TIMES. BROADLY SPEAKING THE SERVICE FOR PMD INSURANCE IS BADDDDDD!!!!!!!!!
TM
Tsunduka M's update10 Aug 2021, 16:46
Reviewer Update
UNFORTUNATELY I HAVE BEEN PROMISED THAT THE WHOLE MONTH. HOW PMD INSURANCE IS GOING TO LEAD THE MARKET OVER ITS COMPETITORS IF IT IS FAILING TO TAKE CARE OF THE SMALLEST THINGS? IS NOT ONLY ABOUT COLLECTING PREMIUMS EVERY MONTH YOU MUST TAKE CARE OF THE CUSTOMERS. " Assuring you of our continued best endeavours" YOU MUST NOT TRY, YOU MUST DO IT!!! CAUSE I AM ALSO NOT TRYING TO PAY PREMIUM , I JUST PAY PREMIUM ACCORDINGLY AND I AM ENTITLED TO A GOOD SERVICE ALL THE TIMES. BROADLY SPEAKING THE SERVICE FOR PMD INSURANCE IS BADDDDDD!!!!!!!!!
Prime South Africa's replyOfficial
12 Aug 2021, 16:19Dear Tsanduka glandmore M,
Client service is extremely important to us, we therefore appreciate the time you have taken to bring your frustration to our attention.
At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us. During the claims validation stage and assessment process, information supp**** by clients need to be verified and validated by independent sources as far as possible to enable us to make an objective decision.
We understand that this is a trying time for you, and we confirm that our Claims Team will be in contact with you to provide comprehensive feedback and will continue to keep you updated until the finalisation of your claim.
It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,The PMD Team
Client service is extremely important to us, we therefore appreciate the time you have taken to bring your frustration to our attention.
At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us. During the claims validation stage and assessment process, information supp**** by clients need to be verified and validated by independent sources as far as possible to enable us to make an objective decision.
We understand that this is a trying time for you, and we confirm that our Claims Team will be in contact with you to provide comprehensive feedback and will continue to keep you updated until the finalisation of your claim.
It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,The PMD Team
Prime South Africa's reply12 Aug 2021, 16:19
Official
Dear Tsanduka glandmore M,
Client service is extremely important to us, we therefore appreciate the time you have taken to bring your frustration to our attention.
At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us. During the claims validation stage and assessment process, information supp**** by clients need to be verified and validated by independent sources as far as possible to enable us to make an objective decision.
We understand that this is a trying time for you, and we confirm that our Claims Team will be in contact with you to provide comprehensive feedback and will continue to keep you updated until the finalisation of your claim.
It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,The PMD Team
Client service is extremely important to us, we therefore appreciate the time you have taken to bring your frustration to our attention.
At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us. During the claims validation stage and assessment process, information supp**** by clients need to be verified and validated by independent sources as far as possible to enable us to make an objective decision.
We understand that this is a trying time for you, and we confirm that our Claims Team will be in contact with you to provide comprehensive feedback and will continue to keep you updated until the finalisation of your claim.
It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,The PMD Team
TM
Tsunduka M's updateReviewer Update
18 Aug 2021, 10:44" We have located your policy and commit to providing preliminary feedback within 2 business days" its been 4 days now feedback has not being provided as you promised......
TM
Tsunduka M's update18 Aug 2021, 10:44
Reviewer Update
" We have located your policy and commit to providing preliminary feedback within 2 business days" its been 4 days now feedback has not being provided as you promised......