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1.When calling them they responded immediately 2.The explanation was excellent 3. My premium is still the same as they promised 4. I can communicate with the language I,m comfortable with 5. The fact that when calling I was told that my insurance also cover even if I break someone,s apartment 6. The way my insurance is I can recommend to everyone I know 7. I sleep peacefully knowing that I chose Prime 8. Though I never claim yet but I,m satisfied with Prime 9. I noticed that what consultant told me before is still the same even now 10. All we can say Prime is the best many insurances tried to contact me but for now I don't see the reason to change my insurance.