AR
Adrian R
1 reviews | Active since Sept 2015
13 Dec 2021, 15:06
Prime sneakerz ****
Bought a pair of Jordans from Prime Sneakerz, item took 2 weeks to be delivered. When I opened the box to check the items, soon realised that they were counterfeit goods. I should have realised when I had a look at their Instagram account that this was a ****. I requested a refund for the counterfeit goods, Patrick was not willing to refund me the amount I paid for the takkies. I was more than willing to return ship the takkies, as I did not want them. To this day, I have still not heard from Patrick regarding the refund. The name Patrick that I was given, is not his real name and it sounds as if he is running this operation from his house. Sounds like a teenager or someone in his mid twenties.
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Adrian R's updateReviewer Update
13 Dec 2021, 15:10Whatsapp conversation between myself and Patrick.
[06:16, 02/11/2021] Adrian: Good morning
[06:16, 02/11/2021] Adrian: Can you please confirm if you received my order, order number 6756
[14:42, 30/11/2021] Adrian: Hi Patrick
[14:42, 30/11/2021] Prime Sneakerz: Thank you for contacting Prime Sneakerz! Please let us know how we can help you.
[14:42, 30/11/2021] Adrian: I ran out of airtime
[14:43, 30/11/2021] Adrian: I would like this to be resolved as soon as possible. Order number 6756
[14:44, 30/11/2021] Adrian: If we can come to some sort of compromise, that would be good.
[14:48, 30/11/2021] Prime Sneakerz: Hi there no problem at all
[14:50, 30/11/2021] Adrian: As far as the refund is concerned, I have absolutely no interest in keeping the takkies...I just want my money back
[14:52, 30/11/2021] Adrian: you are claiming that you are reputable with WhatsApp and Instagram and all that. All you need to do is the right thing in order to get people to start trusting your company.
[14:53, 30/11/2021] Adrian: doesn't look like you are doing good by your customers.
[14:53, 30/11/2021] Adrian: https://www.hellopeter.com/prime-sneakerz
[15:01, 30/11/2021] Prime Sneakerz: Please could you send the shoes to Postnet Glen Marais, with your details as well as the order number.
Once we have a picture of the waybill we will do the refund for you not a problem at all.
Kind Regards
Prime
[15:02, 30/11/2021] Prime Sneakerz: Or another option is that we can send an Aramex driver to your location and pick the shoes up. Once he has the shoes we will do the refund for you.
Kind Regards
Prime
[15:03, 30/11/2021] Adrian: its the same thing.
[15:04, 30/11/2021] Adrian: this is a joke.
[15:05, 30/11/2021] Prime Sneakerz: We have sent you the shoes and you have received the shoes. Your order number is #6756.
We would like to process the refund for you and send your money back to you.
Thank you so much for your time.
[13:03, 02/12/2021] Adrian: Can you send an aramex driver to collect the shoes. I am expecting to receive my refund once the shoes are returned. You have my account number, sent it to you in an email.
[13:05, 02/12/2021] Prime Sneakerz: Perfect will do that and is the address the same one you put on our website?
[13:05, 02/12/2021] Adrian: It is the same, it isn't in thohoyandou. It's in the western cape.
[13:06, 02/12/2021] Prime Sneakerz: Okay perfect
[06:16, 02/11/2021] Adrian: Good morning
[06:16, 02/11/2021] Adrian: Can you please confirm if you received my order, order number 6756
[14:42, 30/11/2021] Adrian: Hi Patrick
[14:42, 30/11/2021] Prime Sneakerz: Thank you for contacting Prime Sneakerz! Please let us know how we can help you.
[14:42, 30/11/2021] Adrian: I ran out of airtime
[14:43, 30/11/2021] Adrian: I would like this to be resolved as soon as possible. Order number 6756
[14:44, 30/11/2021] Adrian: If we can come to some sort of compromise, that would be good.
[14:48, 30/11/2021] Prime Sneakerz: Hi there no problem at all
[14:50, 30/11/2021] Adrian: As far as the refund is concerned, I have absolutely no interest in keeping the takkies...I just want my money back
[14:52, 30/11/2021] Adrian: you are claiming that you are reputable with WhatsApp and Instagram and all that. All you need to do is the right thing in order to get people to start trusting your company.
[14:53, 30/11/2021] Adrian: doesn't look like you are doing good by your customers.
[14:53, 30/11/2021] Adrian: https://www.hellopeter.com/prime-sneakerz
[15:01, 30/11/2021] Prime Sneakerz: Please could you send the shoes to Postnet Glen Marais, with your details as well as the order number.
Once we have a picture of the waybill we will do the refund for you not a problem at all.
Kind Regards
Prime
[15:02, 30/11/2021] Prime Sneakerz: Or another option is that we can send an Aramex driver to your location and pick the shoes up. Once he has the shoes we will do the refund for you.
Kind Regards
Prime
[15:03, 30/11/2021] Adrian: its the same thing.
[15:04, 30/11/2021] Adrian: this is a joke.
[15:05, 30/11/2021] Prime Sneakerz: We have sent you the shoes and you have received the shoes. Your order number is #6756.
We would like to process the refund for you and send your money back to you.
Thank you so much for your time.
[13:03, 02/12/2021] Adrian: Can you send an aramex driver to collect the shoes. I am expecting to receive my refund once the shoes are returned. You have my account number, sent it to you in an email.
[13:05, 02/12/2021] Prime Sneakerz: Perfect will do that and is the address the same one you put on our website?
[13:05, 02/12/2021] Adrian: It is the same, it isn't in thohoyandou. It's in the western cape.
[13:06, 02/12/2021] Prime Sneakerz: Okay perfect
AR
Adrian R's update13 Dec 2021, 15:10
Reviewer Update
Whatsapp conversation between myself and Patrick.
[06:16, 02/11/2021] Adrian: Good morning
[06:16, 02/11/2021] Adrian: Can you please confirm if you received my order, order number 6756
[14:42, 30/11/2021] Adrian: Hi Patrick
[14:42, 30/11/2021] Prime Sneakerz: Thank you for contacting Prime Sneakerz! Please let us know how we can help you.
[14:42, 30/11/2021] Adrian: I ran out of airtime
[14:43, 30/11/2021] Adrian: I would like this to be resolved as soon as possible. Order number 6756
[14:44, 30/11/2021] Adrian: If we can come to some sort of compromise, that would be good.
[14:48, 30/11/2021] Prime Sneakerz: Hi there no problem at all
[14:50, 30/11/2021] Adrian: As far as the refund is concerned, I have absolutely no interest in keeping the takkies...I just want my money back
[14:52, 30/11/2021] Adrian: you are claiming that you are reputable with WhatsApp and Instagram and all that. All you need to do is the right thing in order to get people to start trusting your company.
[14:53, 30/11/2021] Adrian: doesn't look like you are doing good by your customers.
[14:53, 30/11/2021] Adrian: https://www.hellopeter.com/prime-sneakerz
[15:01, 30/11/2021] Prime Sneakerz: Please could you send the shoes to Postnet Glen Marais, with your details as well as the order number.
Once we have a picture of the waybill we will do the refund for you not a problem at all.
Kind Regards
Prime
[15:02, 30/11/2021] Prime Sneakerz: Or another option is that we can send an Aramex driver to your location and pick the shoes up. Once he has the shoes we will do the refund for you.
Kind Regards
Prime
[15:03, 30/11/2021] Adrian: its the same thing.
[15:04, 30/11/2021] Adrian: this is a joke.
[15:05, 30/11/2021] Prime Sneakerz: We have sent you the shoes and you have received the shoes. Your order number is #6756.
We would like to process the refund for you and send your money back to you.
Thank you so much for your time.
[13:03, 02/12/2021] Adrian: Can you send an aramex driver to collect the shoes. I am expecting to receive my refund once the shoes are returned. You have my account number, sent it to you in an email.
[13:05, 02/12/2021] Prime Sneakerz: Perfect will do that and is the address the same one you put on our website?
[13:05, 02/12/2021] Adrian: It is the same, it isn't in thohoyandou. It's in the western cape.
[13:06, 02/12/2021] Prime Sneakerz: Okay perfect
[06:16, 02/11/2021] Adrian: Good morning
[06:16, 02/11/2021] Adrian: Can you please confirm if you received my order, order number 6756
[14:42, 30/11/2021] Adrian: Hi Patrick
[14:42, 30/11/2021] Prime Sneakerz: Thank you for contacting Prime Sneakerz! Please let us know how we can help you.
[14:42, 30/11/2021] Adrian: I ran out of airtime
[14:43, 30/11/2021] Adrian: I would like this to be resolved as soon as possible. Order number 6756
[14:44, 30/11/2021] Adrian: If we can come to some sort of compromise, that would be good.
[14:48, 30/11/2021] Prime Sneakerz: Hi there no problem at all
[14:50, 30/11/2021] Adrian: As far as the refund is concerned, I have absolutely no interest in keeping the takkies...I just want my money back
[14:52, 30/11/2021] Adrian: you are claiming that you are reputable with WhatsApp and Instagram and all that. All you need to do is the right thing in order to get people to start trusting your company.
[14:53, 30/11/2021] Adrian: doesn't look like you are doing good by your customers.
[14:53, 30/11/2021] Adrian: https://www.hellopeter.com/prime-sneakerz
[15:01, 30/11/2021] Prime Sneakerz: Please could you send the shoes to Postnet Glen Marais, with your details as well as the order number.
Once we have a picture of the waybill we will do the refund for you not a problem at all.
Kind Regards
Prime
[15:02, 30/11/2021] Prime Sneakerz: Or another option is that we can send an Aramex driver to your location and pick the shoes up. Once he has the shoes we will do the refund for you.
Kind Regards
Prime
[15:03, 30/11/2021] Adrian: its the same thing.
[15:04, 30/11/2021] Adrian: this is a joke.
[15:05, 30/11/2021] Prime Sneakerz: We have sent you the shoes and you have received the shoes. Your order number is #6756.
We would like to process the refund for you and send your money back to you.
Thank you so much for your time.
[13:03, 02/12/2021] Adrian: Can you send an aramex driver to collect the shoes. I am expecting to receive my refund once the shoes are returned. You have my account number, sent it to you in an email.
[13:05, 02/12/2021] Prime Sneakerz: Perfect will do that and is the address the same one you put on our website?
[13:05, 02/12/2021] Adrian: It is the same, it isn't in thohoyandou. It's in the western cape.
[13:06, 02/12/2021] Prime Sneakerz: Okay perfect