Useless and Unprofessional Management of my Property

I have had an extremely bad experience with Prime Property since the beginning of my engagements in April 2021 with the company to lease out my fully furnished 1 bedroom unit in Umhlanga - Manhattan Mews.

Initially I negotiated with Sonny that on the commission that the company will charge, which she agreed to. Further to that when i received my first payment, I realised that it was not in line with what was agreed.

Suddenly there was another agent dealing with my property and I was referred to this person for future communication and still received no joy. I then requested a meeting where the company felt there was no need for a meeting because my business was not related to big business to them. I then ended up in a phone call with the dealer principal, his wife and Levashnee, whom was not the person I dealt with initially. The dealer principal being rude to me told me that he does not require the business and will terminate the contract. I was happy to accept that and requested same in writing which never happened. So upon requesting the email communication, the company turned things around and Levashnee requested that the dealer Principal was waiting for my letter of termination. I never fell into that trap from them. Clearly there is only a drive for money but not effective customer service.

I left the matter and felt it best to let the lease continue until the end of term.

Close to the end of term the company asked me if I would like to renew the lease with the tenant and I indicated " No". But the problem was not the tenant. The problem was the Company and their pathetic business etiquette. They never deserved my small business in the first place so i was not going to give them a second chance.

The lease with the tenant terminated on 31 December 2021. I had not heard from Prime Property since the termination so i contacted them in Mid January 2022 to enquire on the exit arrangements of the tenant.

I requested for the keys to my unit which the company indicated was with Security at the complex - something we never agreed to. I requested the exit inspection which I have also not received. To date they have just transferred the tenants deposit to me to my surprise and washed their hands of this matter. Again a lack of accountability. I had requested a personal friend visit my unit and it was in a state with food left over from last year and untidy. It was clear that no exit inspection was done. Where does the agent take responsibility for managing my Asset? It was clearly not evident through this entire lease.

Prime property should teach their people accountability and obviously it should start with the Principal whom showed me his own breed which is certainly not good for good business. Shameful behaviour if you ask me.

The other problem is that in a lease you want to engage with one person whom centrally addresses all your issues. However i eventually finished of dealing with more than 4 people in the company which is absolutely stupid because the person you start with doesn't show any accountability or is not competent in the first place.

To date no keys and no exit inspection!!!