rK
rina K

1 reviews | Active since Sept 2016

06 Sept 2016, 10:41

waiting for refund of deposit

<p> we have moved out of summerplace complex at the end of July 2016, we are now in September and until today haven't heard anything about the refund of our deposit, not even a phone call from Karin Brand. is it my job to phon e them and enquire, aren't they suppose to ensure that people are getting their refunds?</p>

0
Replies (3)
Prime Letting Services
Prime Letting Services's reply06 Sept 2016, 10:46
Official

We have received your comment and will look into your query as soon as possible. Please could you let us know which unit it is you were staying in? One of the PM's managers will contact you directly with feedback.

rK
rina K's update08 Sept 2016, 13:58
Reviewer Update

i was contacted on the 6th via e-mail that i will receive my deposit refund before Friday?????? i am still waiting, i have sent an e-mail this morning but with no response at all.

Prime Letting Services
Prime Letting Services's reply08 Sept 2016, 14:44
Official

Hi

Please note that the communication was that you will recieve your deposit BY Friday and not before

Kind Regards:)