IV
Ilse V

1 reviews | Active since Jul 2015

14 Jul 2015, 15:03

Not getting my Deposit back

We gave notice at the end of May to vacate the property at the end of June.<br> We moved out on the weekend of 27 June, and had the unit cleaned. To be honest the unit was in a better condition when we left then when we moved in. (there was still food stuck on the side of the stove and pubic hair stuck to the toilet when we moved in.)<br> On 30 July 2015 the unit was inspected by Rowen Brown, and he said that the Unit is in a very good condition and there shouldn't be a problem with the return of the deposit.<br> When I enquired about the deposit return to Clinton I didn't get a response. I phoned Clinton on Thursday, 9 July, and he told me he would get back to me. After phoning another three times with no answer he responded with an sms saying the deposit is being processed and should be paid by Friday.<br> on Monday I emailed again, and got no response, tried his cell twice and got no answer. eventually phoned the office and spoke to Vusi who said he was Clinton's Manager and he would get back to me.<br> This morning I had to email Vusi again before I got a reply. now he is again saying it will be paid back this Friday.<br> really annoyed having to struggle like this to get MY money back

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Replies (1)
Prime Letting Services
Prime Letting Services's reply14 Jul 2015, 16:14
Official
Hello volschenk.ilse,

Thank you for bringing this to our attention, please note that it takes 14 working days for your deposit refund to be processed.

Your deposit refund was processed this afternoon and your portfolio manager will email you proof of payment.