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I have posted here before.

Prime letting. You have failed to refund our deposit. Claiming that you have proof of disrepair etc. you also claimed to have emailed said proof, quotes etc to us. We are still waiting!!! See, there can't be proof as the unit was clean when we moved. Any "disrepair" was due to agents not responding when they are contacted about repairs. We are currently in correspondence with the Rental housing tribunal and will soon be contacting the estate agents affairs board about this. You have not gotten away with it.