1 reviews | Active since Jun 2015
bad service
<p>im NS Khoba have dealt with Kaveshnee john@primaryasset iPMD my policy CL***.my car crashed in a parking by an unknown person lucky enough the guys fro where I parked gave the details of that car. I did everything went to the police station, sign all necessary documents got the quote and did the last step confirm my license and that was the last time I heard from Kaveshnee, the claim that was suppose to take a month took 10weeks still waiting for her I call she doesn't answer, I send emails no reply while I'm paying my monthly premiums. So I'm speechless is this the way they deal with us promises that dont get to be fulfilled or I must skip payment so that can be an excuse. It is soo bad coz I have been paying them since 2012. Please assist</p>
Hello ***,
We sincerely appreciate the time you have taken to alert us of your concern and apologise for the perceived delays in the processing of your claim.
Due to the fact that a third party was involved in the unfortunate accident, we are required to perform a meticulous investigation into the circumstances which led to your loss. The accurate investigations of all claims are for our mutual benefit to ensure that we are able to deliver on our promise of fixed premiums for life.
Nonetheless, we have received confirmation from our Claims Team that your claim investigation has indeed been finalised and that the final decision therein will be made shortly where after the outcome thereof will be communicated to you.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Hello ***,
We sincerely appreciate the time you have taken to alert us of your concern and apologise for the perceived delays in the processing of your claim.
Due to the fact that a third party was involved in the unfortunate accident, we are required to perform a meticulous investigation into the circumstances which led to your loss. The accurate investigations of all claims are for our mutual benefit to ensure that we are able to deliver on our promise of fixed premiums for life.
Nonetheless, we have received confirmation from our Claims Team that your claim investigation has indeed been finalised and that the final decision therein will be made shortly where after the outcome thereof will be communicated to you.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team