Rollator away

<p>I bought a rollator in June 2016. In September one wheel came off . I misplaced my receipt but contacted the business. I was told to bring it in. After several phone calls to them, of which none was returned, I went back. They told me that there is nothing they can do because of the receipt. I told them I can give the date if they can check their books but they were not willing to do so. I took the rollator. Michael, the director, told me "they dont have a guarantee on small items and they dont know how to repair the item. If I find the receipt they will see what they can do". I tried to phone him again but again he was not available. After emailing him he offer "out of good will" to replace the frame and that I misunderstood him. I did find the receipt and emailed to him.</p> <p>Their customer service is pathetic. Not returning any of my calls and in my personal dealing with them I did not see any of the promises and statements they make on their webpage.</p>