Bad

It took them months to complete a claim, after providing me with a few incorrect information :

1. They then called me and told me that my claim was approved. 2. Another email was sent that my claim was rejected . 3. I then phoned in again and requested conformation as they rep**** that it was incorrect information supp****. 4. Then I received a new email stating that my vehicle was written off. 5. Once again I phoned in and once again they stated it was false information and that my vehicle was being worked on at Pride Auto body Worx (Address: 999 Katrol Ave, Robertville, Roodepoort, 1710) 6. I phoned them (Pride Auto body Worx) to confirm and they replayed that they do not have the vehicle as well as the paperwork in order to get to get started on the repairs of the vehicle. 7. I phoned the insurance company (Budget) again, thy started a conference call with me, someone at the insurance company as well as with someone at the repair shop. In this confirmation it was stated that the paper work was sent to them and everything is in order to get my vehicle repaired in which the lady at the repair shop told me she would look in to it and get back to me, till this day I am still waiting for her to call me. 8. I phoned in to budged once again to receive conformation in with I did after a few weeks. I contacted Budget with regard to the progress of my vehicle after a few weeks. Finally my vehicle has been repaired and I am happy with the work that was done on my car. All good now, my vehicle is being fix after how many weeks so I’m happy now.

A new problem emanated at the repair shop (Pride Auto body Worx).

1. I received a phone call stating that the car is being worked on and after completion they will bring the car to me. 2. I had no communication in the interim 3. I phoned in a few times to request banking details so that I can pay them the excess fee, after many calls I finely received the details. Finally I received my vehicle and was happy with the repairs however minor problems still persisted from this situation.

1. The repair man (Billie) from Pride Auto body Worx (Address : NO 2 Mary Streets, Florida) confirmed that he will look into the matter at hand as some of the items in my car was removed for example my car mats, as well as he did not replace a fog light cover as he was still waiting for it. He then confirmed that when he gets it he will bring the car mats as well as the fog light cover. 2. My car was returned, after a few days the car started leaking oil and something went wrong my gears, I spoke to the repair man (Billie) and explained the small problem and he had no problem in to looking at it as well as to repair it again. 3. So I took the vehicle back to him and after 4 days received it back fromhim (still no fog light cover or car mats). He confirmed that he is still waiting for it and as soon as he has received it he will bring it to me. 4. After a few days I tried to contact him via WhatsApp (most of owner communications was on WhatsApp) I phoned as well but to my dismay I had no response, the 31 May 2018 up until now still no conformation or anything for that matter.

So I phoned my insurance on the 20 June 2018) to find out what to do next and what’s going to happen as I have not receive any information regarding this matter

1. I requested to speak to a manager immediately at which the lady (Caroline) told me a manager is not available butshe can help me. So I explained to her the story at which she put me on hold to find out the details and what the problem was, after a few minutes she came back to me and told me they are busy (09:20H) now and she should called me back at 10:00. 2. The lady (Caroline) explained this to me and said that she will come back to me regarding this at which point I requested a time frame ( so that I can make sure I will be available). She confirm that she will phone me back at 10:30. Still waiting for a response or a phone call.

I will not recommend Budget or Pride Auto body to anyone.