PRIDE AND HOME PROPERTIES LACK OF OR NON EXISTENCE OF SERVICE TO TENANTS

The 1st time a deal with agents to rent a place and this is the kind a service I get. I went and looked at a place to rent on 28 October 2019, I told the agent (which was dealing with me then) that I wanted to rent the premises but that there is some stuff that had to be repaired etc before we move in end November 2019 as the current occupier only moved out end October 2019. I have paid my deposit and contact fee immediately and waited 4 days for the contract to be sent to me to sign. The excuse was the owner had to sign first. When i got the contract, the owner did not even sign the contract like it was indicated to me. Also there was some mistake on the contract with regards to the contract fee being doubled on the contract which was originally been relayed to me by the agent. I was informed by the agent that they have a contract/contractor (her husband) for repairing and maintaining that specific property (4 houses on one property). I made another appointment with the agent to go and have a look at the place again to list all defects that had to be repaired and replaced before we moved in with photos and descriptions. The day we went to look at the place again the agent left us there and left to see some people for another listing. Within a week and a half from first seeing the place and the day we did the following inspection the agent that I was dealing with left the company overnight and I was passed on to another agent. I spoke to the owner a one Desmond van Zyl and he assured me that ALL defects will be repaired before we move in. My fiance is a contractor and he also gave them a quote on all the repairs and how long it will take approximately to get the place in a condition for us to move in which was at least 10 days. The owner indicated that everything must be fixed but that she does not have money to do so. Desmond said that he can fix all and charge no labour for the owner to have all repaired before we move in. I was further told that the repair people would start on 23 November 2019 after I have inquired on numerous occasions on how far the repairs were - no one was there to start repairs at 10h00 when we got there. On Saturday, 23 November 2019 and a week before we should have moved in, I made another appointment to go and view another unit on the same property as no repairs have even been started in the unit we wanted to rent. (The tenants in that unit did a fly by night) The other unit was even in a worse state that the one I was planning to move into. When I entered the unit I was planning to rent, it was even in a worse state than it was before. Apparently the owner went in and caused some damage or as I was told, took apart the stove door because it was defective (it was one of the items on the list we sent). We were suppose to move in the unit on Wednesday 27 November 2019. On Monday, 25 November 2019, I sent a message to Desmond van Zyl and Danie who was the new agent, that I cancel the contract due to their non performance and broken promises and demanded all my money including contract fees due to their breach of contract to be paid back to me immediately as I then went to look at another place to rent and had to pay my deposit on Monday, 25 November 2019. I have sent numerous messages to Desmand and Danie with regards to my refund, they just ignore my messages with the one excuse on top of the other the one being that payments only get done on the 25th and 26th of each month. Today is the 28th, STILL NO PAYMENT from them. The other excuse was that they wait for tenants to pay before they can pay me???? what a lot of bull****.. my deposit should be in an account and ready at any time to be paid out to me. I would really really really not refer anybody to them in future or make use of them in the future because they are full of empty promises. I will take this matter further as they have placed me in a predicament with regards to my deposit to be paid at my new premises - the service is utterly unprofessional!!!!! what a disgrace!!