unprofessional service

I bought a KIC fridge from the Kwamashu branch on the 29th of last month SEPTEMBER, I get home the fridge is faulty. I call the store on the 2nd to report that the refridgerator is not working and only the freezer is working. With no positive or clear feedback from the store by the 5th I then called JDG to report the same issue, I was told they would log an incident and was given a reference number and that a technician would be sent to take a look at "the less than a week old" fridge and the turn around time would be 5 days...... fast forward to the 12th after numerous other calls to JDG the technician finally gets there to look at it and said he would send a report that I be given a new fridge of which in my understanding that should have been what had been done in the 1st place as this fridge had been faulty from day1. Today is the 26th of OCTOBER I am still with a faulty fridge and I'm told they are waiting for feedback from the supplier!!!! How is it my problem how they as JDG deal with their suppliers, groceries from last month had to be thrown away because I can't exactly put everything in the freezer now can I. I'm really disappointed with the level of service here as I too work with people and understand clearly what client service means to me. My airtime, time and money on efforts that go unnoticed by this store!