Be careful of PDM (Pretorius De Muelenaere & Associates) ORTHOPAEDIC SERVICES

As a patient at Pretoria East Hospital, an orthotist from PDM Orthopaedic Services, consulted me about a medical device before my procedure. In my husbands presence I specifically asked her if she knew whether our medical aid pays for it or not. She answered that the medical aid indeed pays for it. In the paperwork I signed it specifically states that the customer must confirm with the medical aid whether they pay for it or not. Seeing that I specifically asked the orthotist and she confirmed, I did not confirm with the medical aid. The medical device was a nice-to-have and not essential. If I knew that the medical aid would not pay for it, I would not have taken it. If she answered that she did not know, I would have confirmed with the medical aid myself.

The medical aid rejected the claim and I had to pay for it myself. I feel the orthotist was unprofessional and gave me the wrong information resulting in my financial loss. I contacted he company and stated my displeasure with the situation...with no understanding or admittance of guilt on their side.

While sick in hospital you are put to the mercy of salespeople not only taking advantage of your situation, but lying to you as well. Be warned...do not fall victim to PDM Orthopaedic Services