Dissapointed in service from Insurance department!

I asked for a quote on my insurance portifolio two (2) weeks ago. As I currently use Pretorium trust card I thought it will be a good idea to move to Santam Insurance via Pretorium trust. Big mistake, the insurance dept. is pathetic! They should actually get no stars because there is no service. A week after I asked for the quote I phoned them and spoke to Hannelie, and asked; where is my quote. She said she was on study leave and will attend to my quote. Now it is another week later and still no quote. If they dont want my bussiness just say so! Dont just ignore me!!