1 reviews | Active since Feb 2016
!!! PARKING !!!
Very EXITED me and family arrived at the ZOO on 21/02, we stopped at the main gate and waited for about 15 to 20 min, without any assistance( the guy selling ice cream gave me more assistance ). I then realized that there was two security guards sitting inside just looking at us. One of my family members then got out to check if the gate was closed due to the parking area being full, we noticed that there was about 6 parking bays open( why is the gate closed ? ). Due to the cue pile up behind me we opened the gate to enter as I couldn't go anywhere else. The security guard immediately approached us saying \ you and me, we are going to have a problem\" so I asked him why the gate was closed, he couldn't answer me, having an attitude as if he is the Zoo OWNER, we then argued for several min. I asked him for his name, he didn't want to give it to me. I turned around and parked my vehicle opposite the side of the road. I went in to complain to a manager (of course NO MANAGER available). I felt unsafe the entire day, I checked my vehicle about 3 times in the 3 hours we were there, I mean if you don't care about your customers, you sure as hell don't care about their things either.<br> "
Dear Pieter. Please accept our sincerest apologies for this obvious lack of customer service. We have diverted your complaint to the relevant departments for urgent feedback and will revert back to you as a matter of urgency. Please supply us with your personal email address in order for us to get back to you. You can contact us at ***
Dear Pieter. Please accept our sincerest apologies for this obvious lack of customer service. We have diverted your complaint to the relevant departments for urgent feedback and will revert back to you as a matter of urgency. Please supply us with your personal email address in order for us to get back to you. You can contact us at ***
