Disgusted client

Good day

I went today with my girlfriend to Pretoria Zoo to spend the day and just relax. Firstly the cable car isn't working some of the animals wasn't allowed to see. That was all fine until we decided to go to their shop and get some refreshments.

My girlfriend and i bought 2 ice creams and 4 cans of coke where it says R10 on the can. Now i understand it's the recommended retail price. As we pay i noticed the amount came to R135.00 for 4 cans of coke and 2 ice creams.

I then turned around and ask the cashier how much she charged me for the coke as it claims to be R20 per can that's unacceptable for me. I asked the lady may i please get a refund on the cooldrink as it's a ridiculous price to pay for a can of coke. She then used her 2 way radio to contact the manager regarding the refund. Where i overheard in their language that i will not be receiving my refund. I demanded to see the manager where i was told to be patiently other clients also needs to be served. I waited patiently with my girlfriend for the shop to have no more clients. By the time we finished our ice creams the shop was empty and i approached the cashier again. I asked the lady to contact the manager as I'm not happy with service and would like my refund on the cooldrink. As the manager arrive i told her politely may i get a refund on the cooldrink as it's a ridiculous price for a can of coke. The lady then told me no refunds is allowed, that's when i noticed no signs whatsoever she's refunds are allowed. I told the manager as theirs no sign indicated no refunds are allowed as it was a cash sale. She told me yes she knows by law a sign is supposed to be but it isn't. As clients came to purchase snacks and drinks we were told myself and girlfriend were making a scene and need to leave the zoo. I told them I'm gonna report Pretoria Zoo.

Kind regards Richard Watt