Poor customer service @Pretoria West Cash & Carry

Pretoria West Cash & Carry , 1599 Van Der Hoff. Pretoria. I rate 1 star for the revamp and the parking lot. I moved to Pretoria West 3 years ago and I went to Pta west cash and carry for the first time and it was a sad experience, and its not because the shop was dark and unsafe, the customer service was extremely bad and very poor. However i kept to myself seeing the bad conditions they were working in. But now that the revamp is done I kinda expected a revamp in customer service too. I walked in more than 5 times after the revamp and the service at the tills it has still not changed.

The ladies at the till are super slow - I dont know if they still on training - I dont know if its them or the system- theres hardly enough cashiers - if you lucky you'll find 2.

Today i went to get some few things for my baby, when i went to the first lady and she said she was busy with something and I should go to someone else. I pushed that "heavy, not so pleasant trolley" to the other lady and she was looking at pictures with her lady friend, she could see me but decided I dont really matter and i can wait a little longer. She continued with her friend until she was satisfied that they are done with their conversation and then she came to me at workstation, didnt even greet me and I just couldnt help it I had to let her know that was very wrong, I also told her supervisor and she said sorry BUT i dont care I didnt go there to get an apology I went there for service thats it.

A cashier doesnt have to be extra nice to me its her job(I dont really care) I just want service so I can get going I dont have all day. Its sad because with a very high unemployment rate in South Africa you'd expect people who are employed valuing their jobs and taking care of them but instead they seem depressed and unhappy to be there and people like us(the customer) who keep the doors open suffer.

BAD CUSTOMER EXPERIENCE & SERVICE will make or break any business doesnt matter how reputable the business is. And if you have unhappy staff members the business will go down very fast.

I DONT NEED AN APOLOGY, I JUST WANT SERVICE.