MR
Mo R

1 reviews | Active since May 2013

08 May 2020, 10:32

Stay away!!!! Substandard service

I purchased and replaced front brake pads at Pretoria North Toyota on the 21st of February 2020. After 1 week of driving the brakes started making a screeching sound when braking. I took the car back to the dealership and they advised me that the brake discs needs to be replaced and quoted me almost R 8000. I knew the brake discs were fine so when I took my car in for a service on the 6th of May 2020 I told them to check the brakes again. They then advised me that the brakes are 60% worn and I'll need to purchase new brakes. I explained that the car was only driven for a month as we were in lockdown. The service consultant then told me she'll investigate. When I called the next day she said that they have a cheaper quality and a more expensive (better) quality brakes and the ones they fitted were of the inferior quality so I must now PURCHASE the better quality brakes. I was NOT given the option of which to fit at the time.

Toyota insists on fitting genuine parts but at this level of quality and service why bother with genuine parts!

Please stay away from this dealership.

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