I would like you to intervene because now I feel intimidated and unfairly treated. Your service will be highly appreciated.

I took my car on 14 /09 2023 for a service, I did call for an appointment and the lady told me that my car was still under service plan, till its 75 000km with the service plan I was paying, we agreed, and I send the car, after they serviced the car, they called me saying I must pay R3 967.50. Or they won't release the car, I then paid the amount of R3 967.50 for the car to be released. Later they demanded prove of payment, I then send a proof of payment. To my surprise they called me again saying they want proof of payment. Absa talk to Toyota) and confirmed that the money was released to Toyota account, later they send someone to come collect the proof of payment of which I did and make a copy for myself. On the 19 October 2023 they called again saying they never received the money.