Paid callout fee, no one arrived, company is now unreachable

We were referred to this company by Makro after the Samsung washing machine we bought there started to leak. The front desk put us on hold for long periods of time each time we called. Once we were on hold for an hour. Eventually we made an appointment after paying their R700 call out fee up front. After they confirmed they would come on a specific day and we made special arrangements to have someone at home, no one arrived. After being put on hold by them for an hour, they declined our call. We are now out R700 and frustrated that we kept our commitment, but Pretoria Appliance and TV does not care about keeping their commitment. We're also annoyed with Makro for referring us to such unprofessional people and (yet to be seen) ****-artists.