not willing to help

Good Morning<br> Can you please assist us, we are having complain with Pretoria Appliance TV on the 23 October 2015 we reported to Samsung that our refrigerator is not working, and they issued the job card to Pretoria Appliance same day (23 October 2015) but Pretoria Appliance & TV came after 4 days with the computer box that it not covered and we already lost groceries for R2500, on 26 November 2015 our refrigerator went off again I decided to send them email in the evening thinking that in the morning they will see it but I even call them dis morning the lady who answered my call promised to return the call after some fewer minutes but to my surprised I waited for 2 hours, I decided to call here she was not good at first she said I'm still waiting for someone to check your email and immediately she corrected herself and said they are still busy sending someone to come and fix your refrigerator, and indeed after 30 minutes one technician come with nothing he just said that the computer box is not working and they don't have it on stock,WHY CANT THEY REJECT JOB CARD FROM IF THEY ARE NOT WILLING TO HELP now we must lose another R3000 GROCERIES AGAIN: they contact office no:***