Vultures of note

I get an sms notification that I am in arrears for the July levy. At the time I am busy but I go to the Bank App and transfer an amount and move on. A few days later I get a letter of demand. Puzzled, I check the bank statement and I see that , like in the previous months, money was transferred. I phone to find out what seems to be a problem. Instead of explaining, that they are the new administrator and if I didn't change banking details then the money is sitting with the previous, I get told about the sectional title scheme rules and Debt Collectors Act. I then go back to the banking app to get the proof of payment and forwarded it to her. Only then she tells me that the money went to the wrong people. My beef is that they are quick to charge fees and dismiss you by quoting rules instead of working with you to understand where the disconnection is.