Unpleasant dispute with Pretor Group

<p>Pretor Group does not want to provide an answer to my simple question. in 2016 I had arreas on my levy payments at SACKVILLE COURT SOUTH (SUNNYSIDE PRETORIA), the arrears was due to lack of communication between me and Pretor Group.</p> <p>Let me state that I am so dissatisfied in the manner in which Pretor Group has dealt with my arrears on levies. I provided my preferred e-mail address during 2015 AG and that address was never used to correspond with me, AG minutes was not sent to that address but rather sent to an old e-mail address and also the levy statements and all the other correspondences were never sent to the newly provided address but to the old address. My account was referred to debt collectors within pretor of which it was said they tried very hard to locate me but I dispute that. If they tried hard to locate me they were going to realise that this is a joint account and they would have find an alternative avenue through my wife to locate us. What amazes me is that the attorneys that are handling my overdue account has served me with the summons at the unit in Sackville court but the debt collectors never served me with anything at Sackville address.</p> <p>I had arrears of R7 471.76 to be cleared ( R3 500 attorney’s fees and also other debt collection fees), this could have been avoided had reasonable care been exercised. Mr Daniel Griessel has offered his apologies for not capturing the newly provided e-mail address. Mr Harm Potgieter, the Director in Protor Group has stepped in and all the other fees relating to my debt were reversed in December 2016 (of which I appreciated) BUT the attorney's fees were not reversed, I asked Pretor Group in December 2016 as to why are they not reversing the attorney's fees as well but I find myself still waiting for that explanation. I just need explanation so that I can close the matter once and for all.</p>