R11 000 Rental Deposit (refunded R800 Diaana Moosa)

To all potential people that are thinking about using Pretor Estates services please read this review and do not use their service. I took a lease with Pretor at a complex called Coley Place. I stayed at the unit for 7 years. Every 6 months Pretor would insist that part of their service is to come and review the unit to make sure that both the tenant and owner are properly covered incase the lease is terminated. I decided to give Pretor notice that I will be vacating the unit at the end of October 2020. When it was time for the rental refund Pretor listed that I have to replace all the bedroom carpets because the mattress base footings left a pressure mark on the carpet. I also charged for retiling the unit because the tiles had ware and tare. My issue with the agent is that every time the inspections happened I notified the agent and they took pictures that the items were getting old and needed replacement not because of negligence. Before I moved out of the unit I called in a carpet cleaning company and sent the rental agent the proof of payment for the carpet cleaning. Only after 3 months I receive a bank notification and no explanation from the rental agent how does my Rental Deposit move from R11000 to R5800 to R800 refund. This just shows the lack of customer service from the company and that you are on your own when dealing with Pretor.