Pretor Group delaying in fixing the water problem

I have been staying in one of the complexes in Pretoria East managed by Pretor Group for the last five years. In the begining of October 2022 i have noticed that the water from both the inside and outside taps are making noise when you open either hot or cold taps and also the outside pressure velve was heavyly leaking water and that have a huge finantial impliction on my water consumtion bill.

I reported the matter via email to Pretor on the 14 October 2022 and i have provided a description of the problem. I was told that a person will be send to the house to resolve the issues. No one came thru for days after reporting the issue.

I did a follow up via email on the 20 October 2022 regarding the issue and still nothing was done days later. My worry was the finantial implication on the water consumtion bill at the end of the month.

I coudnt not understand why the issue was not resoved and where could the delay be coming from as i have provided them with everything they require and i was also doing a follow up to remind them in order to fix the problem as the problem has finiancial implication on my water consumtion bill at the end of the month.

I did a follow up via email again on the 24 October 2022 regarding the issue and still nothing was done days later for the fifth or sixth time after requesting assistance for so many times.

I have recenlty today on the 01 October 2022 submitted an email again to Pretor Group in my complex to assisting.