Insurance Access and Interest charged

Item: Pretor Group
Rating: 1
Author: Eddie M

To Pretor Group 262 Rose Ave Doringkloof Centurion 0157 Dear Pretor Representative I am the owner of Unit 82 Belvedere ,215 Catherina drive. I am concern the amount of access I am owing in form of Insurance access, I feel I was not explained from the beginning about this amount of R1500 of which is too high for me I could have optioned to fix the geyser myself. I had never received an document from you explaining how the body corporate works when I buy the unit, it’s all come as a surprise. This is all my nine consumer rights, of which I think you have violated some of them and I will take steps against you Right to Equality in the Consumer Market and Protection Against Discriminatory Marketing Practices; Right to Privacy; Right to Choose; Right to Disclosure of Information; Right to Fair and Responsible Marketing; Right to Fair and Honest Dealing; Right to Fair, Just and Reasonable Terms and Conditions; Right to Fair Value, Good Quality and Safety; and Right to Accountability by Suppliers. 1. Right to choose - You did not give me option to choose whether I can fix the geyser on my own or use you insurance with that R1500 access 2. Right to Disclosure of information - You did not disclose to me the full information about you insurance, I didn’t even know that you have one, I was under impression that the levy we pay monthly is to fix things like geysers and other major breakage in the property 3. Right to Fair and Responsible marketing - You did not treat me fair in terms of making me aware that when I pay my monthly levy what do you do with the money and what are my responsibility when coming to property maintenance 4. Right to Fair and Honest dealing - You did not treat me fair when dealing with my problem as you waited for the day I had a problem and you only tell me then about all the excess and that you will be charging me 2.5% interest for not paying the excess which I think is unreasonable and too high. 5. Right to Fair, Just and Reasonable Terms and Conditions - I do not have any records showing all your terms and conditions, you did not give me or send me a copy of my terms and conditions , so I don’t know of any terms and condition of your body corporate, you just surprise me all the time with other charges I do not understand on my statement 6. Right to Fair Value, Good Quality and Safety - There is no fairness here and the quality in which you dealt with me when I complain first time was not acceptable, I don’t feel safe when dealing with you because my level of trust has dropped 7. Right to Accountability by supplier - You have failed to take responsibility for all my complains instead you send me around there is no one taking accountability to deal with my complain. Next What I am going to do next is to take this matter to the consumer commission and open a case for all the above mentioned rights you have broken and you have failed to address my complain in the right manner. You do not have a proper complain system that can guide all your customers for you to keep record of all complains. I will also report this to you CEO and I will forward this email to SABC Speakout to expose you and your company. I will also paste this on Hellopeter.com and on my social media including Facebook, twitter etc. I am going to consult with my attorney to seek legal advice on how I can take you to court for all the wrong things you committed when dealing with my complain. Expectation I expect you to take ownership of the problem , write off the amount of even give me more than one option to repay rather than adding the amount to my levy and start charging me interest on the amount. I also expect you to make appointment with me and tell me how you going to resolve my problem. Thank you

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