Bad Service of Rental administration

I would like to complain and expose what I view as poor service from Pretor Group.

1st Event: I reported water leak on the 11th of October 2017 in a unit i am currently residing in as a tenant. I provided evidence of pictures to show the damage that the water is doing. After reporting on the 11th of October the contractor only came out to my unit on the 2nd of November and indicated that he doesn't see where the leak is. After all these my decision is to move out of the unit since i am concerned about safety for my family and damage to our clothes through the water leaks via the wardrobes. I feel that I am fair even contract wise (Lease agreement) Particularly after giving Pretor a chance to resolve my problem but they could not. Now that i informed them that I am leaving the property they threaten not to release my rental deposit. I feel that if they had solved my problem on time we wouldn't be arriving to this point. I consider this unfair to me and I want to get out of the property since they are not respecting their responsibility of maintenance. The fact that the contractor only came to view my place after 20 days shows that they don't take me serious as a customer therefore they should release me from their contract with no penalties however they insist that i will remain liable. This is grossly unfair and is prejudicing me as a customer. I spoke to Wilma Groenewald and Bonnie Joubert and they were only focusing on penalizing me through deposit and not willing to solve my problem.

Regards Lufuno - ********** **********