Bad service from Pretor Group and false advertising.

Bad service from Pretor Group and false advertising.

We reported (05 June 2019) the geyser to Pretor that the water coming from the geyser is lukewarm, they made a callout to plumbing company (Plumb Ambulance) and they came the same day, they reported it thermostat or the timer in the main switch and they said they will come the next day and Pretor to organise electrician, the next day only plumbing company showed up and close the water supply to our apartment and reported that the geyser has a leak and thermostat needs to be replaced and the geysers in our complex (Norhtfield Manor) are not SABN standard and they can fix all that for R1729,05, asked them if they can open water to the apartment and leave only the geyser closed they refused and said that can't be done, we're now on the seventh day without running water. Initially the geysers had manufactures fault and they were supposed to be changed on the 13 March 2019 and that never happened now the problem deteriorated.

False advertising: Their website says: 23 000 + HOMES INSURED In-house assistance with claims Direct contractor appointment Quick geyser replacements

Contact details below: Karen Maccanel Portfolio Administrator Switchboard ********** Direct Number ********** Fax2Email ********** Email ********** Web www.pretor.co.za Tshegofatso Mogane Portfolio Manager Switchboard ********** Direct Number ********** Fax2Email ********** Email ********** Web www.pretor.co.za