Bad service and attitude towards tenants.

We have been renting here since last year October 2014. The first problem was when we filled the defects form within the 7day period and nothing was done about it. Then after four months we were notified by owners that we were supposed to have filled a 6 months contracts as per their agreement with Pretor yet we were given a 12 months contract. We were able to talk to owners until they agreed not to come back. Then we told Chantelle we will renew the contract but to our surprise, she claimed that we are moving out. We had to involve the owners again and give them prove of when we notified Chantelle of that. Now the defects are not done after a year of occupying the place. One of the bedroom'a curtain is literally hanging on one side and nothing is done. All she says is she cannot get hold of us despite giving her our details, over the phone and continuously emailing her. She never responds. Pretor does not care about tenants only owners and money. Their customer service is beyond poor.