Not so prestigio

How does one give a negative rating?

Appalling service! I bought a tablet through one of their merchant's, the tablet cracked because I was trying to find the slot where you insert the sim card and memory card. By the way, there were zero concise instructions as to how to open the sim/memory card slot!

Now (here's the funny part) apparently I dropped it, or there was some negligence on my part. OK... Here's the confusing bit: if I was negligent, would I have returned the tablet knowing very well that it was my fault? I'm baffled.

So, Prestigio, if you want to live up to your company's name- please be honest and do the honorable, noble thing because this kind of service is anything but "prestigious". I'm so angry. And if this issue is not rectified I will not, emphasis on 'not' be purchasing ANYMORE of your products!

Thanks