Bad customer services

The prestige photo quality is bad, we pay money for school portraits and group photos and the quality of the photos are bad. When I enquired about one of the group photos were my child's mouth was stretched wide open and I couldn't even recognise my own child, they said that they can't do anything about it. Talked to Derick the manager he gave me bad attitude,didn't want to listen to me and find a solution instead he was busy talking and didn't care about my complain.