Poor Service from Prestige Motors Ladysmith

Poor Service from Prestige Motors Ladysmith I traded in my car at Prestige Motors Ladysmith Jetour division on 17 March 2025 i was assisted buy Fortune the sales man and Desee the Finance lady but end of March 2025 the debit order for the old car went through yet it was no lt supposed to since the car was supposed to be settled. I communicated with the sales man Fortune who then advised to do a refund urgently but did not do it immediately and i had to do a follow up the refund was only finalised on 22 April 2024. During the month of April i got an sms from Absa advising on a debit order for the old car to be done on 30 April 2025, i forwarded the very same email to Fortune who advised that the settlement was done and promised to forward the proof of settlement but never did. This morning i checked my banking App where i discovered that both vehicles debited i, i then did a screenshot and sent it to Fortune and called the dealership where i spoke to Desee because i could not get hold of Fortune, she then refered me to Bongani her manager. I spoke to Bongani who promised to give me feedback in 10 minutes and requested that i share proof of debit which i did and confirmed receipt with him on the phone, he confirmed that he received the proof i sent. I got busy at my work place i never got time to check on the feedback with him until after 4:30 when i called i was told that he left early i asked for Desee i was told she was busy with a client, i asked for Bongani’s manager i was told that he is Top management but the reception lady told me that she is trying to connect me to another manage i should old on the line, i holded for 10 minutes and cut the call and called again and she took my number and promised to give it to the other manager to call me but up till now i have not received any call. This is really unprofessional and they do not have any sense of urgency. At this point i paid for two cars yet i have one, my debit ordered will bounce due to insufficient funds because of people who did not do their job and people who do not want to do their job. I requested that they forward me all the communication with regards to the settlement of my old car and no one sent those documents, this clearly shows that these people do not do their job and do not take me seriously. Can this be investigated and can i be given a full investigation report on this.