Christmas Flowers delivered 6 days late

<p>I ordered a Christmas bouquet online from Prestige Flowers.co.uk for my son who lives in the Isle of Lewis and delivery was to be on Christmas Eve. The flowers were delivered today, 6 days late, by Royal Mail, a sp**** bunch with wilting flowers.</p> <p> </p> <p>When they had not arrived for Christmas, I contacted Prestige Flowers and have now sent 3 emails requesting a refund. I have had three responses from the company, two of them with the same stock reply, offering to send another bouquet at no extra charge. </p> <p> </p> <p>This is, of course, suitable - if I had known the flowers were going to be sent in a parcel I would never have ordered them. I wrongly assumed the flowers would be ordered from a local flower shop on the Isle of Lewis - in the past, I have ordered from Interflora who use this practice. I have never heard of flowers being delivered by parcel post. The company seems to have amassed a great number of complaints from customers who have had similar experiences and I would like to warn others to do some research before using online flower suppliers.</p>