CLOTHING MISSING!!!

I've taking my laundry to Prestige for over 2 years now. Might not seem like a long time to most, including the owner, but it is to me.

I had 2 unpleasant experiences..

Experience number 1... I had a blouse that was never returned when I took a load in to get washed and ironed . Called the owner, Romy. She said she will look into it, and then ofcourse it fell on deaf ears. No call back. No feedback. Nothing.

Experience number 2... About 4 weeks ago I had taken another loaf to get washed and ironed and my bf's shirt did not return. There was a confusion with wrong names being put on the load. There's a new lady that started that refused to take blame for ANYTHING! But instead, quick to shift blame and how she did her part of the job and it's the warehouses fault. I called the owner, Romy .. She said that she will speak to the manager and get back to me. A day passed, nothing... Second day manager came to see me. Said to me that she's looking into it. I shouldn't think that nothing is being done. All good. 3 WEEKS LATER!!! NEVER HEARD ANYTHING. NO CALL BACK. NO FEEDBACK. NOTHING. I've left SEVERAL messages for the manager. STILL WAITING. Thought calling the owner is a pointless exercise, because she hands the issue over to the manager!

WHAT DO I DO?? CAN SOMEONE PLEASE ASSIST?

Sadly I had to bring this to social media with HOPE that I can be heard!!!!

PLEASE HELP!