Do not be caught by Presidential Kids

I wrote the original review end of March 2024 but it was removed. I am reposting it now and adding in photos from my communication with Takiira and this business.

I had an extremely disappointing experience with Presidential Kids and Takiira Ndzeku. I placed a fully paid order with them on November 5th, 2023, with the promise of a two-week lead time. However, the reality of my transaction with them has been far from satisfactory (and potentially a ****).

Despite my almost weekly follow-ups since early January and assurances that my item was in the manufacturing stage and would be delivered early February, nothing materialized. After a string of ignored emails and unanswered calls, I asked my husband to inquire about the same item I had ordered—a play kitchen for my daughter's first birthday—only to be told they don't make kitchens. Which he said was perplexing, as he possessed a paid invoice and a trail of emails between myself and Takiira. Upon confronting her, she initially claimed ignorance of my order (claiming to have never engaged with me), then quickly changed her story again attributed it to losing track due to being a small business. This inconsistency demonstrates a complete lack of professionalism and disregard for customer concerns.

To compound matters, I paid more than double the price I would have for an imported version of the same item, hoping to support a local brand.

Their failure to deliver on promises, lack of communication, and disregard for customer satisfaction have left me deeply unsatisfied (and short of a couple of thousands of rands). I strongly caution potential customers against engaging with this company, as their actions reflect a lack of integrity and commitment to their clientele.