Dissatisfaction of customer care

1.I Connie Diyane being a regular customer at President Hyper, would like to lay a complaint against your, Cashier Khungexa Samayantyi. 2.What transpired is that: I greeted her, I didn't heard her greeting back. All I heard is her asking me if I need plastic. Politely I said let's greet each other before asking about plastics. She greeted back with an unwelcoming tone of voice. Then I said oh! what a cold greeting. Rudely she said "I don't know what do you want." Seeing that she seems to be in a bad mood I decided to keep quiet. 3.After cashing my grocery, I took out my card to pay. I stood a bit looking at the machine, waiting for her to adjust it. Then rudely she said "put your card in there" . I said to her, yes I know but I was waiting for you to adjust the machine. She didn't even listen, before I can finish my sentences she started lashing out on me. I said to her when you come to work leave your stressor behind do not carry them to work and project them to innocent customers. I further told her that I am here to support President Hyper not her. 4. She continued,to larsh out called her supervisor Julia claiming to be a victim. In the main time the packing lady was asking her to keep quiet, but she continued. She even continued to justify her unacceptable behavior to Julia. 5.I explained to Julia about my dissatisfaction and I demanded to lay complaint to the relevant department. Julia called the HR Lebo whom I gave the whole incident. 6.As a customer I deserves to be treated with dignity. I am the hospital manager I know I am well conversant with human rights law and customer care. 7. I truly like shopping at President Hyper because of their best customer care. I realized that nowadays the customer care is poor. 8. Your cashiers are not welcoming, most of the time they ignore customers and discuss their own personal issues with the once packing, some are irritable if you voice out your dissatisfaction about something. 9. You truly need to empower your staff with skills and knowledge of best customer care. The service team need to be : Courteous, Well-mannered, respectful, exellent communication skills, positive attitude, sense of humanity, emotional intelligence and ready to serve. Staff with personal or personality problems need to visit wellness.

This happened on the 10th of July 2021

Thanks hoping this well be attended to.