complaint

i would like to lay a huge complaint against this Establishment, on the 26th of July 2019 i bought meat at president hyer in krugersdorp worth R 1651.58 on Friday afternoon and got home put the meat in the deep freezer and on Monday night i took some of the meat out to unfreeze it so that i could pack it into plastics and it defrosted on Tuesday, so on Tuesday afternoon as i was taking out of the boxes to put it into small packets i realized that the meat was rotten and it had a very funny strong smell, had green hair on it and did not look well at all so i put it back into the boxes and went back to the president hyper so that they could change it for me and one of the consultants looked at the meat and called the butcher manager wouter who assessed the meat and told me they cannot refund me or change the meat i showed him that on the slip there is nothing that mentions such so its ridiculous for him say that, he still refused and told me that he cannot help me and i called a friend of mine who is a food inspector and told him about my situation and he advised me that if there is no policy like that written of the slip they would have to change the meat or refund me. i than called the shop when i was home and spoke to another manager called tony da sliver, he was already aware of the situation because he was told about it and he advised advised me that he was ready to meat me half way, i needed to be fair and tell the truth as if i was lying!. i told him that i was no lying about this and why the hell would i waste my time and the stores times as well by lying about something so serious?. not all of the meat was off, some of it in other trays is fresh and in my fridge but most of the meat was rotten. i would like to report this disgusting service i received from president hyper when i spent so much money on meat and to my surprised i was failed to be assisted, this is bad and not okay! all i want is for you guys to assist me and change the meat but it seems as if you do not care about your customers and will not admit when you are wrong so that we can come to a resolution. i am truly disappointed by your level of service. you need proper training on customer etiquette!!!